Outreach Worker Program Tools

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Summary prepared by the AETC Engagement in Care Workgroup


Demographically-related peers or lay health workers interact with at-risk populations where they live and work, establish relationships, educate about health behaviors, invite use of medical and psychosocial support services, and introducing behavior change (AIDS Alliance for Children, Youth, and Families, 2005).


Connection to the target population allows strong referral relationships in the community to engage individuals in care; enhances clinic team's youth-centered engagement in care services; essential in locating clients who have missed appointments (AIDS Alliance for Children, Youth, and Families, 2005).


Outreach workers typically have limited professional training, so they must be closely supervised by experienced professionals; some sites noted difficulty helping outreach workers to establish boundaries between work and private life which sometimes led to compromised confidentiality (Hildalgo et. al., 2011).

Resources Required

A supervisor who is aware of the limited experience of outreach workers and willing to mentor the outreach worker; a clinic team willing to make the outreach worker feel fully integrated in the team (Hildalgo et. al., 2011).

Model Programs



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