Technology-Based Interventions Tools | AIDS Education and Training Centers National Coordinating Resource Center (AETC NCRC)

Publish date:

February 19, 2014

AETC Source

AETC Engagement in Care Workgroup

Information and communication technologies (ICTs), mobile health (mHealth) interventions, these include text messaging and Electronic games and "virtual care" (e-doc) to educate, link, engage People with HIV
EMR access programs (my medical record) to allow e-communication with providers/ and case managers, as well as request appointments

Strengths	Challenges
Allows engagement in a familiar, culturally acceptable, user-friendly format for many vulnerable populations of HIV+ (like adolescents and young adults) Real-time "Quick and easy" Convenience of use Tool to facilitate relationship building for vulnerable persons Allows for non-verbal communication Meets meaningful use requirement for reimbursement Increases patient satisfaction and communication with health care providers Patient can access labs, notes, and task providers and case managers Patients can access secure/protected EMR from any computer (can use the library computers) or hand held devices	Not available reliably for many due to costs Relies on access and regular use of technological device Inconsistent documented outcome evidence; technology use limitations (knowledge of use, familiarity and comfort level) of some providers Training need for providers Confidentiality risk associated with not logging off if using EMR access program on a public computer Patients in rural areas may have access to computers at their support groups/People with HIV meetings. Provider(s) and Patients must both have cell to text and understand limitations Possible confidentiality issues (i.e. text is sent to patient, but friend/parent/partner reads message instead of patient)

Strengths

Challenges

Allows engagement in a familiar, culturally acceptable, user-friendly format for many vulnerable populations of HIV+ (like adolescents and young adults)
Real-time
"Quick and easy"
Convenience of use
Tool to facilitate relationship building for vulnerable persons
Allows for non-verbal communication
Meets meaningful use requirement for reimbursement
Increases patient satisfaction and communication with health care providers
Patient can access labs, notes, and task providers and case managers
Patients can access secure/protected EMR from any computer (can use the library computers) or hand held devices

Not available reliably for many due to costs
Relies on access and regular use of technological device
Inconsistent documented outcome evidence; technology use limitations (knowledge of use, familiarity and comfort level) of some providers
Training need for providers
Confidentiality risk associated with not logging off if using EMR access program on a public computer
Patients in rural areas may have access to computers at their support groups/People with HIV meetings.
Provider(s) and Patients must both have cell to text and understand limitations
Possible confidentiality issues (i.e. text is sent to patient, but friend/parent/partner reads message instead of patient)