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Transgender HIV/AIDS Health Services Best Practices Guidelines

Note: This is an archived resource. It is provided here for general reference, but users are advised to refer to other sources to confirm information. See full site Disclaimer.

The Transgender HIV Health Services Best Practices document is dedicated to the clients of the HIV Health Services system, the transgender community in the San Francisco Eligible Metropolitan Area, and to all the providers who devote themselves to providing services to the members of the transgender community affected by the HIV/AIDS epidemic. Topics covered include:

  • Health Literacy
  • Communication and Language
  • Mistrust and Stigma
  • Transgender Culturally Competent Environment
  • Collaborative Practice and Social Network

The document includes a literature review and bibliography.

Summary Table

Standard

Measure

1. Provider awareness of specific transgender health issues and needs

1. Detailed documentation maintained through staff development files, staff training logs, etc.

2. Client awareness of specific transgender health issues and needs

2. Documentation in client/patient files of client/patient awareness of specific health issues and needs that impact his/her care.

3. Harm reduction

3. Documentation in client/patient files of harm reduction strategies discussed.

4. Referrals and comprehensive resource lists

4. Documentation in client/patient files of all referrals made; frequently updated inventory of referral resources.

5. Use of inclusive and gender neutral language

5. Client/patient satisfaction surveys that address client/patient comfort with agency providers completed annually.

6. Use of inclusive and gender neutral agency forms

6. Client/patient satisfaction surveys that address client/patient comfort with agency procedures completed annually.

7. Confidentiality of client information

7. Documentation of client communications around confidentiality in client/ patient files.

8. Building a trusting relationship with clients/patients

8. Client/patient satisfaction surveys that address client/patient comfort with agency providers completed annually.

9. Non-discrimination policies and procedures

9. Detailed non-discrimination policies and complaint procedures posted and visible in accessible places throughout the agency.

10. Staff training

10. Documentation of all completed trainings and training participants on file.

11. Ensuring staff diversity

11. Written hiring policies indicating agency’s desire to employ qualified, diverse candidates. Documentation that hiring committee or other decision maker(s) are informed of the policy before each new hire.

12. Creating a safe and comfortable agency space

12. Client/patient satisfaction surveys that address client/patient comfort in agency setting.

13. Collaboration among providers

13. Documentation of client/patient involvement with other agencies in client/patient files; frequently updated review of collaborative partners and of transgender services expertise within the agency.

14. Supporting a social network

14. Documentation of discussions about client’s/patient’s social network in client/ patient files.

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