Resources to Address Common Barriers to Comprehensive Mental Health Care Services


Compiled by the AETC Mental Health Committee in 2014-2015.

Common barriers to integrating care include care silos, disjointed patient records, uncovered care costs, and limited local services. The tools below can help programs address these challenges.

Barrier: Care Silos

Patients are best served in systems where the multidisciplinary care teams have the opportunity to collaborate for holistic care, including integration of mental health, substance use, HIV, and medical care (e.g., regular case management with the entire interprofessional team). How integrated systems are achieved varies widely, but the following programs provide a rich collection of resources and technical assistance for clinics wishing to begin, continue, or improve their integration processes.

Useful Tools and Resources

Barrier: Disjointed Patient Records

Integrated care is made possible when all of a patient's providers have easy access to their full set of interdisciplinary records (e.g. evaluation, treatment, follow-up notes, medication reconciliation, problem list). Many clinics have yet to integrate their internal systems, let alone provide for care coordination with external providers.

Useful Tools and Resources

  • Integrated Care: Confidentiality. SAMHSA/HRSA Center for Integrated Health Solutions. Tools and resources related to addressing confidentiality within and across institutions, often a necessary first step to establishing access to care records.

Barrier: Care Costs

Historically, most health care plans provided limited reimbursement for ongoing cognitive psychotherapy. Many plans cover a limited number of short-term therapy sessions, regardless of the need for extended individual or group therapy. The Affordable Care Act has triggered major changes in mental health and substance use disorder coverage, but individuals and their providers may not be aware of how these changes impact their care options.

Useful Tools and Resources

Barrier: Limited Local Services

How can primary care providers offer integrated care when their communities lack mental health, substance use disorder, and supportive service providers?

Useful Tools and Resources

  • AIDS Education and Training Centers. HRSA-funded technical assistance and training providers. Regional and local offices offer online training, telehealth support, and individualized consultation.
  • Service Locator Tool. This tool integrates service directories of CDC, SAMHSA, HOPWA, HRSA, Ryan White HIV/AIDS Program, and Office of Population Affairs.
  • Rural Assistance Center. HRSA-funded center to support health care in rural settings.