The National Clinician Consultation Center provides health care providers with a national resource to obtain timely and appropriate responses to clinical questions related to treatment of persons with HIV infection and possible health care worker exposure to HIV and other bloodborne pathogens.
The NCCC is able to provide tele-consultation and guidance on COVID-related inquiries as they pertain to HIV, HCV, and substance use-related prevention and treatment efforts, including PrEP and PEP care, HIV and HCV testing and management, and substance use disorder evaluation and management during the pandemic. Same-day consultation is available and tailored to individual callers’ practice capacity and patient care scenarios. Clinicians are welcome to call any of the NCCC’s toll-free numbers or can also submit case queries online: see nccc.ucsf.edu for more information on how to reach a NCCC consultant.
HIV Management Service (Warmline): 800-933-3413
Monday-Friday, 9 am - 8 pm ET. For questions about HIV/AIDS, including antiretroviral therapy, HIV clinical manifestations, and laboratory evaluation.
electronic Clinician Consultation Service (e-CCS Online Consultation)
For submission of questions about HIV management and case-tracking online. Register at nccc.ucsf.edu.
Post-Exposure Prophylaxis Hotline (PEPline): 888-HIV-4911 (888-448-4911)
Hours of operation for occupational PEP consultation are 11 a.m. – 8 p.m. ET (seven days a week). If you are trying to reach us regarding an occupational PEP question outside of these hours, please check out our PEP Quick Guide for Occupational Exposures.
Hours of operation for non-occupational PEP consultation are 9 a.m. – 8 p.m. ET Monday – Friday, and 11 a.m. – 8 p.m. ET on weekends & holidays.
Perinatal HIV Consultation and Referral Services (Perinatal HIV Hotline): 888-HIV-8765 (888-448-8765)
For questions about the care of HIV-infected pregnant women as well as indications and interpretations of rapid and standard HIV tests. Available 24 hours/day, 7 days/week.
Pre-Exposure Prophylaxis Service (PrEPline): 855-HIV-PrEP (855-448-7737)
For questions about the appropriateness, administration, and laboratory and follow-up procedures of pre-exposure prophylaxis as a prevention tool.
Clinical Substance Use Consultation (Substance Use Warmline): 855-300-3595
The CCC offers free and confidential peer-to-peer telephone consultation focusing on substance use evaluation and management for primary care clinicians through the Substance Use Warmline at (855) 300-3595. Consultation is available Monday - Friday, 9 am - 8 pm ET, from addiction medicine-certified physicians, clinical pharmacists, and nurses with expertise in pharmacotherapy options for opioid use. Voicemail is available 24 hours a day.
Hepatitis C Management: 844-437-4636 or 844-(HEP-INFO)
Monday-Friday; 9 am - 8 pm ET. Call us for clinician-to-clinician advice on hepatitis C monoinfection management, from testing and treatment initiation to management of advanced disease.
|Title||Publication Date||Review Date|
|Real-Time Clinician Consultation Services for Substance Use Management||4/11/2016|
|Passport to Cure||3/9/2018||11/29/2019|
|Hep C Free Postcard||5/31/2018||11/29/2019|
|Flyer: Hepatitis C Screening and Treatment in People with HIV||6/29/2018||11/19/2019|
|Myths about Treating Substance Users with Hepatitis C Virus||11/27/2018||10/6/2019|
|Hepatitis C: Getting Cured Is Easier than Ever||2/26/2019||11/29/2019|
|Models of Hepatitis C Care for People with Substance Use Disorders: Creating Treatment Champions||6/20/2019|
|Direct-acting Antiviral (DAA) Prior Authorization Letter Templates||6/10/2020|
Taking the Best of the Rapid Testing in Labor and Delivery Project to Fresno, CA: Fresno Perinatal HIV Summit – October 26, 2011
“I learned that HIV patients are the same as other patients with chronic disease and need our attention and care.”
Despite successful uptake of initiatives to increase rapid testing in labor and delivery hospitals throughout California...